Cancellation & Refund Policy

This cancellation and refund policy outlines the terms governing booking cancellations, refunds, and related charges for all safaris and incentive travel experiences arranged by Bokora Safaris Limited.

Deposits and Payments

• A 60% deposit is required to confirm your booking depending on the selected package.
• Full payment is due 50–60 days before departure unless special circumstances apply.
• Some luxury lodges and special permits (such as Gorilla and Chimpanzee tracking permits) may require a higher deposit (up to 100%).
• Bookings made within 50 days of travel require full payment at the time of confirmation.

Failure to complete payment on time may result in booking cancellation and applicable fees.

Cancellation By You (Individual Bookings: 1–7 Guests)

All cancellations must be submitted in writing via email. Cancellation fees are calculated based on the number of days prior to your scheduled departure date:

*Note: Some accommodation properties, national parks, and charter flights operate under stricter cancellation terms, which will be communicated at the time of booking.

No-Show Policy

If you fail to arrive on the departure date or miss any booked service:

• The booking will be treated as a no-show.
• 100% of the total tour cost is non-refundable.
• Unused services, accommodations, or activities cannot be refunded or exchanged.

Changes to Confirmed Bookings

Requests to change travel dates, accommodations, or other services are subject to the following terms:

• May incur supplier or administrative modification fees.
• Are strictly subject to room and service availability.
• May result in rate differences based on seasonal pricing.

Significant modifications or major itinerary changes may be treated as a cancellation and subsequent rebooking.

Refund Processing

Where refunds are applicable under this policy:

• Refunds are processed using the original payment method wherever possible.
• Bank charges, credit card transaction fees, and currency exchange differences are non-refundable.
• Deposits made can be credited for future use (valid for up to 365 days) without additional charges.
• Approved refunds are processed within 15 to 30 business days.
• Refund issuance is subject to third-party supplier reimbursement timelines.
• A 10% non-refundable fee will be deducted to cover administrative expenses.

Unforeseen Events (Force Majeure)

In the event of circumstances beyond our reasonable control—including natural disasters, political unrest, government restrictions, pandemics, airline shutdowns, or similar emergency events—Bokora Safaris may:

• Reschedule your trip to a mutually agreed future date.
• Offer a travel credit for future use valid within one year (365 days).
• Provide a partial refund subject to third-party supplier recovery.

Bokora Safaris is not responsible for secondary non-refundable traveler costs, including travel insurance, visa fees, international flight tickets, or other third-party expenses.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance at the time of booking, covering:

Failure to obtain adequate travel insurance is entirely at the traveler’s own risk.

Airline Tickets & Third-Party Services

Insurance policies, visa processing, international and regional flights, and other third-party services are strictly subject to the specific terms and conditions of those respective service providers.

Bokora Safaris Limited accepts no responsibility or liability for airline schedule changes, flight delays, missed connections, or lost/damaged luggage.

Legal Jurisdiction

This Cancellation and Refund Policy is governed by and construed in accordance with the laws of the Republic of Uganda. Any legal dispute or claim arising under this policy shall fall within the exclusive jurisdiction of the Ugandan courts.